Terms of service
Terms of Service
Hello Clusters
This website is operated by Hello Clusters. Throughout the site, the terms “we,” “us,” and “our” refer to Hello Clusters. By accessing our website and purchasing from us, you agree to be bound by the following Terms of Service (“Terms”).
Please read these Terms carefully before using our website.
1. Online Store Terms
By agreeing to these Terms, you confirm that you are at least the age of majority in your state or province of residence, or that you have given us consent to allow any minor dependents to use this site.
You may not use our products for any illegal or unauthorized purpose. A violation of any Terms will result in immediate termination of your access to our services.
2. Product Information
We make every effort to display our products as accurately as possible. However, we cannot guarantee that your device’s display of colors or details will be exact.
All products are subject to availability, and we reserve the right to limit quantities or discontinue products at any time without notice.
3. Orders and Payments
We reserve the right to refuse or cancel any order for any reason, including but not limited to:
• Product availability
• Errors in pricing or product descriptions
• Suspicion of fraud or unauthorized activity
If your order is canceled, any payment already processed will be refunded to the original method of payment.
You agree to provide current, complete, and accurate purchase and account information for all orders placed through our site.
4. Shipping and Delivery
Shipping times are estimates and are not guaranteed. Hello Clusters is not responsible for delays caused by carriers, customs, or circumstances beyond our control.
Once an order has been shipped, Hello Clusters is not responsible for lost, stolen, or misdelivered packages marked as delivered by the carrier.
Please ensure your shipping address is entered correctly at checkout.
5. Returns and Refunds
All returns and refunds are governed by our Return & Refund Policy, which is available on our website and incorporated into these Terms by reference.
Due to the hygienic nature of lash products, all sales are final unless otherwise stated in the Return & Refund Policy.
6. Accuracy of Information
We strive to ensure that all information on this site is accurate and up to date. However, we are not responsible if information on this site is incomplete, inaccurate, or outdated.
We reserve the right to correct errors, inaccuracies, or omissions at any time without prior notice.
7. Intellectual Property
All content on this site, including but not limited to logos, designs, text, graphics, images, and product names, is the property of Hello Clusters and is protected by copyright and trademark laws.
You may not reproduce, distribute, or use any content from this site without written permission from Hello Clusters.
8. Prohibited Uses
You are prohibited from using the site or its content:
• For any unlawful purpose
• To solicit others to perform unlawful acts
• To infringe upon our intellectual property rights
• To harass, abuse, insult, harm, or discriminate
• To submit false or misleading information
• To upload or transmit viruses or malicious code
• To interfere with the security of the site
We reserve the right to terminate your access for violating any prohibited use.
9. Limitation of Liability
Hello Clusters shall not be liable for any direct, indirect, incidental, punitive, or consequential damages arising from your use of our website or products.
All products are used at your own risk. We are not responsible for allergic reactions, improper application, or misuse of products.
10. Indemnification
You agree to indemnify and hold harmless Hello Clusters and its owners, affiliates, and employees from any claim or demand arising from your breach of these Terms or your violation of any law or third-party rights.
11. Governing Law
These Terms of Service shall be governed by and construed in accordance with the laws of the United States and the state in which Hello Clusters operates.
12. Changes to Terms
We reserve the right to update, change, or replace any part of these Terms at any time. It is your responsibility to check this page periodically for changes.
Your continued use of the website following any updates constitutes acceptance of those changes.
13. Contact Information
Questions about the Terms of Service should be sent to:
support@helloclusters.com